Refund policy

Thank you for shopping at Bohemianclothing Our online shop guarantees that our products will satisfy your needs as we have independent designers, high-quality materials, reliable production factories and, a responsible QA team, which inspects all products before packaging.

 If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please contact us at support@aurawigs.com, we will try our best to meet your request.

Returns Policy

1.Should you wish to return an item, you must return within 30 days of receipt.

2.All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have all of its original tags attached. 

3.Only regular priced items may be refunded, unfortunately ON SALE items cannot be refunded unless considered faulty.

4.Please contact us first for return or replacement,you can directly place a new order and return the previous one to us after email us. This is the fastest way to replace the goods .

5. We will bear the return freight for the return caused by our mistake ,the return of goods due to personal reasons will be at the buyer’s own expense .

If you would like to return an item, please notify us by email at support@aurawigs.com.

Return/Exchange Process

1. EMAIL US
Contact us and explain the item you want to return and the reason for the return. Attach photos of quality issues.

2. TAKE SUGGESTIONS
Professional suggestions will be offered. And our service team will provide you with detailed instructions.

3. RETURNS THE GOODS
Put the item(s) in the original packaging and send it through the local post office.

4. REFUND OR EXCHANGED
Once we receive your package, we will immediately process the refund or exchange based on our return conditions.Refunds will be sent directly in your original payment after our inspection team finishes the quality check of the returned items.

Order cancellation

 Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.

Contact us

If you have further questions/issues, please contact us at support@aurawigs.com.